Frequently Asked Questions
Everything you need to know about our premium imaging solutions.
What is the standard shipping timeframe for high-end equipment?
Due to the specialized nature of our products, orders typically ship within 2-4 business days. We provide fully insured expedited shipping to ensure your gear arrives safely.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.
What is your return policy on opened hardware?
We offer a 14-day return period for unused items in their original packaging. For items that have been activated or used, a restocking fee may apply to ensure quality standards for future buyers.
How do I verify the warranty on my DJI Hasselblad product?
Every product comes with a unique serial number that can be registered on our website to activate your manufacturer warranty and access premium technical support.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options for professional photographers and cinematographers through our partner lenders.
Are firmware updates included with my purchase?
Yes, all customers receive lifetime access to firmware updates to ensure your equipment maintains peak performance and compatibility with the latest software.