Returns & Exchanges

At DJI Hasselblad, we strive for perfection in every frame and offer a 30-day return policy for products in original condition. If your equipment does not meet your professional standards, our streamlined exchange process ensures you get back to capturing moments as quickly as possible.

1

Initiate Your Request

Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack the drone or camera equipment in its original DJI Hasselblad packaging, ensuring all accessories, manuals, and protective foams are included.

3

Shipping and Tracking

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.

4

Inspection and Refund

Once our technicians verify the hardware integrity and shutter count, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing